WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

SUMMARY: The Vice President of Field Training leads the Field Training Department in supporting Lucky Strike Entertainment’s mission to deliver a world-class guest experience. This role manages a field-based team responsible for training and supporting hourly and management-level associates on company standards and processes. Key responsibilities include deploying training focused on performance metrics including revenue generation and profitability, and driving a guest-centric hospitality service culture. The role involves assessing business needs, developing and executing training plans, providing hands-on coaching, motivating associates, tracking results and communicating progress to stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Primary duties and responsibilities include, but are not limited to the following:

• Identify needed onsite support for continued training and performance management.
• Create comprehensive training plans and agendas for various initiatives based on the type of need in the location.
• Coordinate rollout of new brand standards, procedures, or systems across centers.
• Work with various departments to identify project needs, including training and retraining, operational gaps/inefficiencies, opportunities for growth, and changes to existing processes.
• Coordinate specialty training (kitchen, bar, amusements, events) with departments.
• Help local teams understand and implement training priorities or deadlines.
• Establish KPI’s for training success.
• Implement assessments and audits to maintain training standards.
• Manage regional or roving field training managers.
• Stay up to date with trends in adult learning, hospitality, and operational excellence.
• Use feedback and data analytics to continuously refine programs.

SUPERVISORY RESPONSIBILITIES: Employee will supervise the Field Training department.

QUALIFICATIONS: The Vice President of Field Training brings a strong background in hospitality or training, along with exceptional communication, leadership, organizational and presentation skills. They excel under tight deadlines, combining an outgoing personality with a disciplined work ethic. This role requires the ability to motivate, coach, and develop a field-based training team by setting clear goals, providing accountability, and offering constructive feedback, recognition, and rewards. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is essential.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree with 5 -7 years of experience in hospitality, training, or a managerial role. Proven track record in implementing training programs for frontline and/or management staff. Experience in performance coaching, leadership development, and hospitality service standards is highly preferred.

WORK ENVIRONMENT/PHYSICAL DEMANDS: General office environment where you will walk, bend and stand for periods of time.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $160,000 - $250,000

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits